Booking Terms & Conditions

These booking terms apply to direct bookings made for Number 28 Whitby through this website. Please read them before making your booking.

1. Your booking

Number 28 Whitby is available for holiday accommodation for a maximum of six guests.

When making a booking, you must provide accurate details about the number of adults, children, infants and dogs who will be staying.

Your booking is confirmed once the required deposit or full payment has been received and you have received confirmation of your booking.

2. Deposit and payment

For bookings made more than six weeks before your arrival date, a £100 deposit is required to confirm your booking.

The remaining balance is due six weeks before arrival.

For bookings made within six weeks of arrival, the full amount is payable at the time of booking.

If the balance is not received by the due date, I will contact you. If payment remains outstanding, I reserve the right to treat the booking as cancelled.

3. Cancellation by you

I understand that plans sometimes change.

If you need to cancel your booking:

14 days or more before check-in: 100% of the amount paid will be refunded.
Between 7 and 14 days before check-in: 50% of the total accommodation cost will be refunded.
Less than 7 days before check-in: no refund will normally be given.

If you cancel within 24 hours of making the booking, you will receive a full refund provided the booking was made at least seven days before check-in.

I strongly recommend taking out suitable travel insurance to cover cancellation due to illness, travel disruption or other unexpected circumstances.

4. Cancellation by me

In the very unlikely event that I have to cancel your stay because Number 28 cannot reasonably be made available to you, you will receive a full refund of all payments made to me.

I cannot accept responsibility for additional travel or other costs you may have incurred, so appropriate travel insurance is recommended.

5. Dogs

Dogs are very welcome at Number 28 and there is a £30 charge per stay.

I encourage dogs to stay downstairs and off the furniture wherever possible. However, I know every dog is different, so if your dog has particular sleeping arrangements or needs, please get in touch before booking and I'll be happy to discuss what might work.

Please clean up after your dog and do not leave dogs unattended at the property if they are likely to become distressed or cause damage.

The back yard is enclosed, but guests remain responsible for supervising their dogs and ensuring that the space is suitable and secure for their individual dog.

6. Arrival and departure

Check-in is from 3pm on the day of arrival and check-out is by 10am on the day of departure.

If you would like to arrive earlier, please ask. I can't always guarantee an early check-in, particularly when guests are leaving that morning, but I'll help where I can.

7. Looking after Number 28

Number 28 is individually owned and cared for, and I ask guests to treat the house and its contents with reasonable care during their stay.

Please let me know as soon as possible about any significant damage, breakage or problem. I understand that accidents happen, and small everyday breakages will normally be treated reasonably.

Guests may be responsible for the reasonable cost of repairing or replacing items where damage is significant or results from negligence, misuse or a failure to take reasonable care of the property.

8. Occupancy and use of the property

Only the guests included in the booking may stay overnight at Number 28, and the maximum occupancy of six must not be exceeded without prior agreement.

Parties and events are not permitted.

9. Parking

Parking is free on-street parking and no permit is required. A parking space directly outside Number 28 cannot be guaranteed, although parking can usually be found nearby.

Please park considerately and avoid obstructing neighbouring properties or access.

10. Your stay

Please let me know promptly if you discover a problem during your stay. I would much rather have the opportunity to help or put something right while you are at Number 28 than hear about it after you have left.

Guests are responsible for their own belongings during their stay.

11. Circumstances beyond my control

I cannot accept responsibility for events outside my reasonable control which affect your stay, such as severe weather, interruption to public utilities, transport disruption or other exceptional circumstances.

Where something does happen, I will always do what I reasonably can to help.

12. Agreement to these terms

By completing a direct booking, you confirm that you have read and accepted these Booking Terms & Conditions and that you are authorised to make the booking on behalf of everyone in your party.

Amanda
Number 28 Whitby